Introduction
Scentelier Sdn. Bhd. values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
By accessing or using our website, you agree to the practices described in this policy.
Information We Collect
When you visit our website or place an order, we may collect the following personal information:
- IP address and device/browser information
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment details (processed securely via third-party gateways)
- Order history
How We Use Your Information
We use your information for the following purposes:
- To send promotional offers (only if you opt-in)
- To process and deliver your orders
- To send order confirmations and delivery updates
- To provide customer support
- To improve website functionality and user experience
Sharing of Information
We do not sell, trade, or rent your personal data to third parties. However, we may share your data with:
- Trusted service providers (e.g., payment processors, shipping partners)
- Legal authorities, if required by law
All third parties are obligated to keep your information confidential and secure.
Cookies and Tracking
Our website uses cookies and tracking tools to enhance user experience. These may collect anonymized data about your browsing behavior for analytics and functionality purposes. You can disable cookies in your browser settings.
Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Payment details are handled securely via trusted third-party payment gateways.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate information
- Request deletion of your data (unless legally required to keep it)
- Opt-out of promotional communications
To exercise any of these rights, contact us at scentelier.sb@outlook.com